FAQs


  • Orders & Payments

    • What payment methods do you accept? We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as secure online payment options available at checkout.

    • What currency are your prices in? All prices on Purse Plus are displayed and charged in USD ($).

  • Products & Leather Care

    • Are your handbags made from genuine leather? Yes, Purse Plus specializes in high-quality leather handbags crafted with attention to durable stitching, functional design, and long-lasting materials.

    • How should I care for my leather handbag? Keep your handbag in a cool, dry place away from direct sunlight. To clean, wipe gently with a soft, damp cloth and use a specialized leather conditioner to preserve its texture and finish over time.

  • Shipping & Delivery

    • Where do you ship? We ship exclusively to physical addresses and valid PO Boxes within the United States (including all 50 states).

    • How much is shipping? We charge a flat rate of $10.00 USD for Standard Shipping on all US orders.

    • How long will delivery take? Order processing takes 1 to 2 business days, followed by transit time of 3 to 5 business days. Total estimated delivery time is 4 to 7 business days (Monday – Friday).

    • How can I track my order? Once dispatched, you will receive a confirmation email with a tracking number from carriers like USPS, UPS, or FedEx.

  • Returns & Refunds

    • What is your return policy? We offer a 30-day return window from the date of delivery. Handbags must be unused, in their original condition, free of odors or marks, and returned with all tags and original packaging intact.

    • Do you offer direct exchanges? No, we do not offer direct exchanges. If you prefer a different color, size, or style, please return the original handbag for a refund and place a new order on our website.

    • How long do refunds take to process? Once approved, refunds are credited back to your original payment method within 5 to 10 business days.

  • Contact & Support

    • How can I get in touch with customer service? You can reach our support team by emailing purseplusupport@gmail.com. We respond to all inquiries within 24 to 48 business hours (Monday – Friday, 9:00 AM – 5:00 PM EST).