Contact information

At Purse Plus, we are committed to providing exceptional customer service and clear communication channels for all our shoppers across the United States. This policy outlines our official contact methods, operating hours, and customer support guidelines.

  • Primary Communication Channels

    • Email Support: For all inquiries regarding leather handbag details, order updates, shipping statuses, or returns, please email us directly at purseplusupport@gmail.com.

    • Live Support: Available directly on our website 24/7 (Monday – Friday) for instant assistance during the work week.

  • Customer Support Hours

    • Email Operations: Monday through Friday, 9:00 AM – 5:00 PM (EST).

    • Exclusions: Email customer support is offline on weekends and standard US federal holidays. Inquiries sent during non-business hours will be addressed on the next business day.

  • Expected Response Times

    • Our dedicated support team reviews all incoming messages and responds within 24 to 48 business hours.

  • Information Needed for Faster Service To help us assist you as quickly as possible, please include the following in your email:

    • Full Name

    • Order Number (if inquiring about an existing purchase)

    • Email address used to place the order

    • Clear description of your request (and attachments/photos if reporting a damaged or defective handbag)

  • Mailing Address & Unauthorised Returns

    • Our official physical address is: Purse Plus 3611 Philadelphia Pike Claymont, DE 19703 United States

    • Important: Please do not send product returns directly to our mailing address without receiving prior return authorization from purseplusupport@gmail.com. Unauthorized packages sent without approval will not be accepted or refunded.

  • Contact Information Summary

    • Store Name: Purse Plus

    • Support Email: purseplusupport@gmail.com

    • Business Address: Purse Plus 3611 Philadelphia Pike Claymont, DE 19703 United States

    • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

    • Response Time: Within 24 to 48 business hours

    • Live Support: Available 24/7 (Monday – Friday)